( 1st Factory )218 Yeosusandan 2-ro, Yeosu-si, Jeollanam-do

( 2nd Factory ) 46-53 Yeosusandan 2-ro, Yeosu-si, Jeollanam-do

( Seoul Office ) 8th floor, East Wing, Signature Tower #100, Cheonggyecheon-ro, Jung-gu, Seoul

	Customer Satisfaction Survey Greetings from Kumho P&B Chemicals, Inc. We would like to express our sincere gratitude to all our valued customers for using our products. We are conducting our “202X survey” to gather your valuable feedback in order to provide superior products and the highest quality services. Your responses to this survey will be used solely for the purpose of improving our product quality and enhancing our services. For each question, please rate your satisfaction on a scale from 1 (Very dissatisfied) to 5 (Very satisfied). Furthermore, we would greatly appreciate it if you could briefly note any areas where our products may need improvement. We thank you for taking your valuable time out of your busy schedule to cooperate with this survey. We promise that your individual responses will be kept strictly confidential, will not be disclosed, and will be used only for internal statistical purposes. Thank you.

	◆ Please fill in or check (∨) the applicable items below. ◇ Date: 202X. . ◇ Company Name : ____________________ ◇ Department : Sales, Technical, Production, Quality, Purchasing, Other ( _________ ) ◇ Years of Service : 1 year or less, 1–3 years, 4–6 years, 7–10 years, 10 years or more ◇ Purchase Route : Direct Purchase, Purchase via Distributor/Agency

☞ Please return this completed survey to : Jang Jeongah(Deputy General Manager), Quality Management Team, Kumho P&B

(Fax : 061-688-3819, e-mail : jja85@kpb.co.kr, Submission deadline : 2X. XX. XX)

Kumho P&B Chemicals

[General Details]

Q1. What is the name of our product(s) that you have used?

Q2. What is your company's average monthly usage of Kumho P&B Chemicals products?

a. Less than 100 tons b. 100–500 tons    c. 500–1,000 tons      d. 1,000–1,500 tons

e. 1,500–2,000 tons    f. 2,500–3,000 tons g. 3,000 tons or more  h. Other ( _______ tons)

Q3. What is the application area for our product(s) at your company? (                       )

(e.g., PC resin, phenolic resin, pharmaceuticals, cleaning solvents, viscosity modifiers for paints, antioxidants, battery and electronic materials, civil engineering and construction materials, etc.)

( ) Excellent product quality	( ) Reasonable price
( ) High brand awareness	( ) Punctual and accurate delivery
( ) Reliability of the manufacturer	( ) Request from the supplier/distributor
( ) Good service (After-sales Service, Technical Service)	( ) Favorable payment terms
( ) Lack of alternative suppliers	( ) Other ( )

Q4. Please select the top 3 main reasons your company purchases and uses Kumho P&B Chemicals  products from the options below, and mark them 1, 2, and 3 in order of priority.

Q5. What area do you believe requires the most improvement regarding our products or business processes?

A. Product Quality  B. Delivery Time  C. Price Adjustment D. Service

E. Packaging Condition  F. Other (                                                 )

Q6. For the area(s) you selected above as needing improvement, please briefly describe the specific improvements needed.

(                                                                           )

Q7. What is your intention regarding the continued purchase of our products in the future?

A. VerySatisfied B. Satisfied C. Neither satisfied nor dissatisfied D. Dissatisfied E. Verydissatisfied

Q8. Would you be willing to recommend the (our) products you use to other companies/users?

A. VerySatisfied B. Satisfied C. Neither satisfied nor dissatisfied D. Dissatisfied E. Verydissatisfied

Q9. What is your intention regarding the purchase of competitors' (other companies') products in the future?

A. VerySatisfied B. Satisfied C. Neither satisfied nor dissatisfied D. Dissatisfied E. Verydissatisfied

[Survey of Quality]

Q1. Please write number(satisfaction) below related to the quality of our products.

	KPB	Other Company
(1) Product uniformity ---------------------------------	( )	( )
(2) Appropriate quality specification and test items ----------	( )	( )
(3) Appropriate application properties ---------------	( )	( )
(4) Diversity of product types ------------------------	( )	( )
(5) New product development -----------------------	( )	( )
(6) Overall satisfaction with quality ------------------	( )	( )
(7) Please write down any inconveniences or improvements regarding the quality of our products.
( )

Q2. If you have a problem with our product, which department do you contact?

A. Sales B. Resin Development C. Quality Management D. Business Support E. Etc.(      )

Q3. Please mark your satisfaction below related to our response to quality issues.

	KPB	Other Company
(1) When you contact our company, are you able to easily communicate with the person in charge? -----	( )	( )
(2) If a quality problem occurs due to our product, do you think appropriate action and prompt response was taken? -----------------------------------	( )	( )
(3) Are you satisfied with how we manage the quality problems? --------------------------------------	( )	( )
(4) Do you think that information is exchanged mutually and response is well done when the quality of a product changed? -----------------------	( )	( )
(5) Compared to other companies, how many claims and shutdowns occur annually? ----------------------	( )	( )
(6) What is the level of reliability of our employees when defects or shortages occur? -------------------	( )	( )
(7) Please write down any inconveniences or improvements regarding our response to quality issues. ( )

	Very dissatisfied		Dissatisfied			Neither satisfied nor dissatisfied			Satisfied			Very satisfied
	(1)			(2)			(3)			(4)			(5)

[Survey of Technology Service & Sales]

Please write number(satisfaction) below related to our technology service & Sales.

	KPB	Other Company
(1) Prompt resolution of technical issue -------------	( )	( )
(2) Reliability of technical information and data ----	( )	( )
(3) The level of technical knowledge of the person in charge -----------------------------------------------	( )	( )
(4) The satisfaction of online technology service --- ( ex. Internet, E-mail )	( )	( )
(5) Frequency of visits ---------------------------------	( )	( )
(6) Overall Satisfaction with technology service & Sales ------	( )	( )
(7) Please write down any inconveniences or improvements regarding our technology service. ( )

	KPB	Other Company
(8) Sales knowledge of person in charge ------------	( )	( )
(9) Consulting skills and kindness of person in the charge ---------------------	( )	( )
(10) Appropriate price and payment term -----------	( )	( )

	Very dissatisfied		Dissatisfied			Neither satisfied nor dissatisfied			Satisfied			Very satisfied
	(1)			(2)			(3)			(4)			(5)

[Survey of Packaging]

Please write number(satisfaction) below related to the packaging of our products.

	KPB	Other Company
(1) Condition of packaging (ex. Solidity) ------------	( )	( )
(2) Convenience of using ----------------------------	( )	( )
(3) Appearance ( ex. Design ) --------------------	( )	( )
(4) Overall satisfaction with packaging --------------	( )	( )
(5) Please write down any inconveniences or improvements regarding packaging. ( )

	Very dissatisfied		Dissatisfied			Neither satisfied nor dissatisfied			Satisfied			Very satisfied
	(1)			(2)			(3)			(4)			(5)

[Survey of Delivery]

Please write number(satisfaction) below related to our Delivery.

	KPB	Other Company
(1) Compliance with deadlines -------------------------	( )	( )
(2) Acceptance of urgent and small quantity orders	( )	( )
(3) Kindness of truck driver ----------------------------	( )	( )
(4) Overall Satisfaction with delivery ------------------	( )	( )
(5) Please write down any inconveniences or improvements regarding delivery. ( )

	Very dissatisfied		Dissatisfied			Neither satisfied nor dissatisfied			Satisfied			Very satisfied
	(1)			(2)			(3)			(4)			(5)

[Survey Regarding Company Image]

Please write number(satisfaction) below related to our company's image.

	KPB	Other Company
(1) Technical skills ( Quality ) -------------------------	( )	( )
(2) Expertise ---------------------------------------	( )	( )
(3) Sales skills ---------------------------------------	( )	( )
(4) Growth potential ----------------------------------	( )	( )
(5) Loyalty -------------------------------------------	( )	( )
(6) Reliability ---------------------------------------	( )	( )
(7) Contribution ( Country and society ) -----------	( )	( )
(8) Please write down any inconveniences or improvements regarding our company. ( )

	Very dissatisfied		Dissatisfied			Neither satisfied nor dissatisfied			Satisfied			Very satisfied
	(1)			(2)			(3)			(4)			(5)

[Survey of Ethical Management]

Please write number(satisfaction) below related to ethical management of our company.

	KPB	Other Company
(1) Implement of ethical management --------------	( )	( )
(2) Unfair trade ------------------------------------	( )	( )
(3) Discrimination ------------------------------	( )	( )
(4) Receiving valuables (money, gifts) ---------------	( )	( )
(5) Receiving any entertainment ---------------------	( )	( )
(6) Private information leakage ----------------------	( )	( )
(7) Unethical behavior or tort -----------------------	( )	( )
(8) Please write down any inconveniences or improvements regarding our ethical management. ( )

	Very dissatisfied		Dissatisfied			Neither satisfied nor dissatisfied			Satisfied			Very satisfied
	(1)			(2)			(3)			(4)			(5)

[Survey of Environmental Management]

Please mark number(satisfaction) below related to Environmental management of our company.

(1) Environmental management system --------------	(dissatisfied) 1 2 3 4 5 (satisfied)
(2) Response for environmental requirement of customer -----------------------------------------------	(dissatisfied) 1 2 3 4 5 (satisfied)
(3) Response for environment regulation -----------	(dissatisfied) 1 2 3 4 5 (satisfied)
(4) Our employees' awareness of the environment -	(dissatisfied) 1 2 3 4 5 (satisfied)
(5) The company's activities for environmental sustainability	(dissatisfied) 1 2 3 4 5 (satisfied)
(6) Providing the environmental information of our products -----------	(dissatisfied) 1 2 3 4 5 (satisfied)
(7) Please write down any inconveniences or improvements regarding our environmental management. ( )

[Survey of Safety/Health Management]

Please mark number(satisfaction) below related to Safety/Health management of our company.

(1) Safety/Health system -----------------------------	(dissatisfied) 1 2 3 4 5 (satisfied)
(2) Response for Safety/Health requirement of customer -------------------	(dissatisfied) 1 2 3 4 5 (satisfied)
(3) Response for safety/health regulation -----------	(dissatisfied) 1 2 3 4 5 (satisfied)
(4) Recognition of our employee for safety/health -	(dissatisfied) 1 2 3 4 5 (satisfied)
(5) Resolving safety/health issues of customers -----	(dissatisfied) 1 2 3 4 5 (satisfied)
(6) Providing the safety/health information of our products --------	(dissatisfied) 1 2 3 4 5 (satisfied)
(7) Please write down any inconveniences or improvements regarding our safety/health management ( )

▣ Thank you for your kind participation in this survey. This data will be used as valuable material for improving our quality management activities, and we will strive to provide even better products and services in the future.